You can download Balance for free using a compatible iOS device from the Apple App Store. We support all iPhones with iOS 14 and later.
There are five main requirements for using Balance:
You must be physically located in the UAE.
You must have a valid Emirates ID.
You must have a registered phone number to receive SMS/text messages (this phone number cannot be associated with another Balance account).
You must have an active bank account and/or debit/credit card in the UAE.
You must be at least 18 years old.
Open Balance.
Under “Transfer to people” on your Home Screen, tap “Find” (first option on the left).
Type your contact’s name or username into the search bar.
Your contacts need to have an active account to be searchable.
Adding Debit and Credit Cards
How do I add my debit/credit card to my Balance account? Which cards can I add on Balance? Why am I not able to add my debit/credit card? How can I remove a debit/credit card from my Balance Wallet? Can I edit the debit/credit card details of a card I have already added to my Balance Wallet? Why was I charged 1 AED after adding a new debit/credit card? I was charged for an unknown transaction. How many debit/credit cards can I add to my Balance Wallet? What happens if my debit/credit card expires?Using ApplePay as a source of funds
Why is ApplePay not showing up as a source of funds in my Balance Wallet?Adding a bank account as a source of funds
How do I add a bank account to my Balance Wallet? Which banks are accepted on Balance? How can I add my sub accounts to my Balance Wallet? What is the cooling period for adding a new bank account? How do I remove a bank account from my Balance Wallet? Why am I unable to add a specific bank account?Adding money through cards
How can I add money to my Balance Wallet using a debit/credit card? What are the monthly transaction limits of my debit/credit cards on Balance? What if I face an error while adding money to my Balance Wallet? Where can I check my transaction history of money I have added to my Balance Wallet?Adding money through a Bank account
How can I add money to my Balance Wallet using a bank account? Will there be a cooling period before adding money from a new bank account? Is there a top up limit for adding money from a bank account? Will I be able to choose to add money from a sub account of my main bank account?
Open Balance.
Under “Transfer to people” on your Home Screen, tap “Find” (first option on the left).
Type your contact’s name or username into the search bar.
Your contacts need to have an active account to be searchable.
Please rotate your device
to navigate.