Can I verify my identity with both old and new Emirates ID formats?
Yes, you may use both the old and new Emirates ID formats to verify your identity.
Balance aims to ensure everyone you interact with on the application is verified. Our promise is to create the safest and most secure community for you. This verification process also aligns us with the highest security standards of UAE's financial regulations.
For more information please see How do I verify my identity?
What do I need to verify my identity?
You will need to take a picture of a valid Emirates ID and a picture of your face (selfie).
How do I verify my identity on Balance?
Balance uses various technologies including advanced encryption adopted by companies such as Google, Amazon, and Microsoft to ensure your data is secure. We work with our banking partners to follow the UAE government’s mandates for data security.
Yes, you may use both the old and new Emirates ID formats to verify your identity.
A user may only have one active account per Emirates ID. If the account is closed, you may open a new account using the same Emirates ID.
You cannot reopen a closed account.
A user may only have one active account per Emirates ID. The Emirates ID must match the user's account details for verification to be successfully completed.
The verification process should only take a few minutes. We appreciate your patience in following the identification process and uploading the necessary information.
If we need to manually review your identity, we will endeavor to complete the review in less than a day, but it may take up to a few working days to complete. You will see the status of your identity verification on your Balance Home Screen.
Reminder: you will not be able to transfer funds until you are verified.
Balance will notify you if your verification is successful or has failed via SMS and in-app notification. Your identity verification might fail due to the following reasons:
Every user must complete the verification process to send or receive funds on Balance. This is how we ensure your money is always in safe hands.
Balance works with a regulated UAE financial institution to help keep your money safe.
We may suspend your account to protect you from suspicious activity or at the request of UAE regulatory authorities.
Adding Debit and Credit Cards
How do I add my debit/credit card to my Balance account? Which cards can I add on Balance? Why am I not able to add my debit/credit card? How can I remove a debit/credit card from my Balance Wallet? Can I edit the debit/credit card details of a card I have already added to my Balance Wallet? Why was I charged 1 AED after adding a new debit/credit card? I was charged for an unknown transaction. How many debit/credit cards can I add to my Balance Wallet? What happens if my debit/credit card expires?Using ApplePay as a source of funds
Why is ApplePay not showing up as a source of funds in my Balance Wallet?Adding a bank account as a source of funds
How do I add a bank account to my Balance Wallet? Which banks are accepted on Balance? How can I add my sub accounts to my Balance Wallet? What is the cooling period for adding a new bank account? How do I remove a bank account from my Balance Wallet? Why am I unable to add a specific bank account?Adding money through cards
How can I add money to my Balance Wallet using a debit/credit card? What are the monthly transaction limits of my debit/credit cards on Balance? What if I face an error while adding money to my Balance Wallet? Where can I check my transaction history of money I have added to my Balance Wallet?Adding money through a Bank account
How can I add money to my Balance Wallet using a bank account? Will there be a cooling period before adding money from a new bank account? Is there a top up limit for adding money from a bank account? Will I be able to choose to add money from a sub account of my main bank account?
Yes, you may use both the old and new Emirates ID formats to verify your identity.
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