FAQ

  • Open the profile of the friend you wish to send money to.
  • Locate their profile by searching their name, Balance Key, or by scanning their QR code.
  • Your friend’s profile needs to be verified, indicated by a blue check on their profile image, for the transaction to be successful.
  • Tap “Send” below your friend’s profile image.
  • Type in the amount you wish to send.
  • If you would like, you can add a note to remind them of what the transaction is for.
  • Tap “Send amount” to finish sending them money.
  • If the transaction is successful, you will see a screen with the transaction details.
  • Tap “Done” to exit.

Currently, we are only serving residents of the UAE. Invite your friends and family to Balance using the invitation feature.

Once the credit is sent, we cannot reverse the transaction.

Always confirm the profile to whom you are sending money to, before confirming send.

No, there are no fees charged to users to send money to people and businesses on Balance.

No, you may only exchange funds between active and verified Balance accounts.

The friend who requested the money will receive the following message:

“John D. has declined your request for AED 10.00. Tap to view”.

How can I send money to someone through Balance?

  • Open the profile of the friend you wish to send money to.
  • Locate their profile by searching their name, Balance Key, or by scanning their QR code.
  • Your friend’s profile needs to be verified, indicated by a blue check on their profile image, for the transaction to be successful.
  • Tap “Send” below your friend’s profile image.
  • Type in the amount you wish to send.
  • If you would like, you can add a note to remind them of what the transaction is for.
  • Tap “Send amount” to finish sending them money.
  • If the transaction is successful, you will see a screen with the transaction details.
  • Tap “Done” to exit.

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