How can we help?

What is Balance?

What is Balance?

How do I get started with Balance?

What privileges do I get with Balance?

Download and Registration

Where can I download Balance?

What are the requirements for using Balance?

How do I find my contacts on Balance?

Identity Verification

Why do I need to verify my identity?

How do I verify my identity on Balance?

How safe is my personal data?

Can I verify my identity with both old and new Emirates ID formats?

Profile Management

How do I contact Balance Support?

Can I update my registered phone number?

Can I update my Balance Key?

Add Sources of Fund

Adding Debit and Credit Cards

Using ApplePay as a source of funds

Adding a bank account as a source of funds

Other topics

Cashout

QR Codes

Sending and Receiving Money

Pay with Balance at partner stores