FAQ

Currently, you will be able to pay all businesses active on Balance.

You can pay a business by scanning their QR code or finding them in the “Explore Stores” section of the application.

You will be able to claim a refund from the business per the business’s terms and conditions. Balance does not refund purchases made by customers.

The business may offer to refund you in the method of their choosing. This may be cash or in your Balance Wallet.

You cannot dispute transactions completed through your application. We strongly recommend customers to keep their access credentials to the Balance application safe.

If you have been charged for a transaction that is not reflected on the business's Balance app:

  • Update your Balance application to ensure it is up to date.
  • Tap on the business’s profile and search in “Activity history”.
  • Identify the activity ID and amount.
  • Please contact our customer support team available 24/7 so we can investigate the problem and issue a refund request.

You cannot dispute transactions completed through your application.
We strongly recommend customers to keep their access credentials to the Balance application safe.

Individual transactions on Balance will not be reflected on your credit/debit card or bank statement.

The only transactions that appear on your bank statement are the Add Money or Cash Out transactions made with your Balance Wallet.

Please contact our customer support team available 24/7 so we can investigate the problem and issue a refund request.

Balance provides you with immediate support via the “Call Us” and “Mail Us” features located in “Profile” on the top left corner of your Home Screen. Reach out anytime, we are here to help you.

Where can I pay with Balance?

Currently, you will be able to pay all businesses active on Balance.

You can pay a business by scanning their QR code or finding them in the “Explore Stores” section of the application.

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