FAQ

Try updating your Balance app. If the app is up to date, restart it and try generating a QR code one more time.

  • Tap the QR code icon from the top right corner of the Home Screen.
  • Scan the QR code at our partner location to pay the bill.

  • Have your friend generate their QR code by tapping the QR code icon from the top right corner of their Home Screen.
  • Tap the ๐Ÿ” on your Home Screen.
  • Tap โ€œFindโ€.
  • Tap the QR code icon from the top right corner of Find page.
  • Scan your friendโ€™s QR code to be taken to their Balance profile.

  • Tap the QR code icon from the top right corner of the Home Screen.
  • From the bottom of the screen, tap โ€œShow my QR codeโ€.
  • Your friend should tap the ๐Ÿ” on the Home Screen of their Balance app then tap the QR code icon on the top right corner.
  • They will scan your QR code and be taken straight to your Balance profile.

I am unable to generate a QR code

Try updating your Balance app. If the app is up to date, restart it and try generating a QR code one more time.

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