What is Balance? How do I get started with Balance? What privileges do I get with Balance?

Where can I download Balance? What are the requirements for using Balance? How do I find my contacts on Balance?

Why do I need to verify my identity? How do I verify my identity on Balance? How safe is my personal data? Can I verify my identity with both old and new Emirates ID formats? Can I verify my identity on several Balance accounts? Can I use my Emirates ID on multiple accounts/on someone else's account? How long does it take to be verified? What if my identity verification fails? Will I be able to send or receive funds before my identity is verified? Why is my account suspended?

How do I contact Balance Support? Can I update my registered phone number? Can I update my Balance Key? Can I use an old Balance Key? Can I enable Face ID/Touch ID to access Balance instead of a passcode? Can I use the same account on a new device? How do I delete my Balance account? Can I reopen an account after closing it? Why have I been logged out of my account? What do I do if I have lost access to my phone number? How do I unblock Balance after regaining access to my lost phone number?

Adding Debit and Credit Cards

How do I add my debit/credit card to my Balance account? Which cards can I add on Balance? Why am I not able to add my debit/credit card? How can I remove a debit/credit card from my Balance Wallet? Can I edit the debit/credit card details of a card I have already added to my Balance Wallet? Why was I charged 1 AED after adding a new debit/credit card? I was charged for an unknown transaction. How many debit/credit cards can I add to my Balance Wallet? What happens if my debit/credit card expires?

Using ApplePay as a source of funds

Why is ApplePay not showing up as a source of funds in my Balance Wallet?

Adding a bank account as a source of funds

How do I add a bank account to my Balance Wallet? Which banks are accepted on Balance? How can I add my sub accounts to my Balance Wallet? What is the cooling period for adding a new bank account? How do I remove a bank account from my Balance Wallet? Why am I unable to add a specific bank account?

Adding money through cards

How can I add money to my Balance Wallet using a debit/credit card? What are the monthly transaction limits of my debit/credit cards on Balance? What if I face an error while adding money to my Balance Wallet? Where can I check my transaction history of money I have added to my Balance Wallet?

Adding money through a Bank account

How can I add money to my Balance Wallet using a bank account? Will there be a cooling period before adding money from a new bank account? Is there a top up limit for adding money from a bank account? Will I be able to choose to add money from a sub account of my main bank account?

I am unable to generate a QR code How do I use my QR code to pay a bill? How do I add a friend using a QR code? How do I generate my QR code for a friend to add me on Balance?

How can I send money to someone through Balance? Can I send money to a friend in another country? What happens if I send money to the wrong person? Are there any fees when transferring money on Balance? Can I send money to a friend who is not registered and active on Balance? What will happen if I decline a money request from a friend?

Where can I pay with Balance? How do I refund an item when I paid with Balance? How can I dispute a payment transaction at a business? Will I be refunded right away when I dispute a transaction? Will Balance transactions appear on my debit/credit card or bank statement? The transaction was declined on Balance, but I was charged, what should I do?