FAQ

You can download Balance for free using a compatible iOS device from the Apple App Store. We support all iPhones with iOS 14 and later.

There are five main requirements for using Balance:

  • You must be physically located in the UAE.

  • You must have a valid Emirates ID.

  • You must have a registered phone number to receive SMS/text messages (this phone number cannot be associated with another Balance account).

  • You must have an active bank account and/or debit/credit card in the UAE.

  • You must be at least 18 years old.

  • Open Balance.

  • Under “Transfer to people” on your Home Screen, tap “Find” (first option on the left).

  • Type your contact’s name or username into the search bar.

  • Your contacts need to have an active account to be searchable.

What are the requirements for using Balance?

There are five main requirements for using Balance:

  • You must be physically located in the UAE.

  • You must have a valid Emirates ID.

  • You must have a registered phone number to receive SMS/text messages (this phone number cannot be associated with another Balance account).

  • You must have an active bank account and/or debit/credit card in the UAE.

  • You must be at least 18 years old.

logo logo

Ops!

Please rotate your device
to navigate.