How can I dispute a payment transaction at a business?
You cannot dispute transactions completed through your application. We strongly recommend customers to keep their access credentials to the Balance application safe.
If you have been charged for a transaction that is not reflected on the business's Balance app:
- Update your Balance application to ensure it is up to date.
- Tap on the business’s profile and search in “Activity history”.
- Identify the activity ID and amount.
- Please contact our customer support team available 24/7 so we can investigate the problem and issue a refund request.