How do I verify my identity on Balance?
What do I need to verify my identity?
You will need to take a picture of a valid Emirates ID and a picture of your face (selfie).
How do I verify my identity on Balance?
- When prompted to verify your identity, tap “Start”. You may also complete this action by tapping on “Complete your identity verification” on the Home screen.
- Scan your Emirates ID: Place your Emirates ID on a flat surface and use your camera to scan the card.
- Once the scan is successful, tap “Next”.
- You have taken a clear image of the front and back of your Emirates ID.
- Your Emirates ID is valid and not expired.
- Take a selfie. Hold your phone up to your face to capture a selfie. This is to ensure the Emirates ID scanned is the same person creating the account.
To ensure a smooth process, here are some tips:
- Take a clear picture of the front and back of your valid identity document, ensuring every detail is readable.
- Do not use flash.
- Align your face to the frame provided and make sure you are the same person represented in the ID.
In order to successfully verify your identity, you will need:
- Camera access enabled for Balance in your device settings.
- Emirates ID information clearly visible in the pictures. No blurriness, glare, or direct light on the card. Remember to place your Emirates ID on a flat surface while scanning.
Only an Emirates ID can be used to create an account on Balance.